Shipping & Returns

Shipping

All orders ship within 3 business days. You'll receive a confirmation email with tracking once your order is shipped.

Domestic (US) orders over $200 USD ship free.

International orders ship for a flat rate of $25 USD.

Returns

To return an item, email info@sunhoya.co with your order number within 14 days of delivery. Once your return is approved, items must be sent back within 14 days.

Domestic (US) returns: we will provide you with a prepaid return label.

International returns: return shipping is at the customer's expense. Use a secure, tracked service, as Sunhoya can't take responsibility for items lost or damaged in transit, and keep your proof of postage until your refund has been processed. Mark the parcel "Returned Goods".

Items must come back in the condition they were received. Every return is inspected on arrival. Items that have been washed or show signs of wear are not eligible for a refund or exchange.

Refunds are issued to the original payment method within 5-7 business days of receiving your return. Bank's may take longer to process the return.

Exchanges

If you'd like to initiate a size exchange, email us and we'll take care of it if inventory allows. For domestic (US) exchanges, we cover the return shipping expense and provide you with a shipping label. For international exchanges, return shipping is at the customer's expense.

General information

Please ensure the shipping address entered at checkout is complete and correct. Sunhoya can't take responsibility for parcels that are lost or undelivered because of incorrect address details.

Customs & duties

International orders may be subject to import duties and local taxes on arrival. These are not included in the order total unless stated otherwise.

Customs charges are set by the destination country and collected by its authorities at delivery. Paying them is the customer's responsibility.

Faulty items

If an item arrives damaged or defective, email us with photos and we'll assess it case by case. Where the fault is ours, we will cover the return cost and replace or refund the item.

Questions

For anything else, reach us at info@sunhoya.co.